Refund policy

Return & Refund Policy

Business Entity: KYRANTHEL DATA SOURCE LLC

Business Jurisdiction: Colorado, United States

Support Contact Email: nthiw84107@gmail.com

Applicable to all clothing, apparel and accessory orders sold by KYRANTHEL DATA SOURCE LLC

1. Return Eligibility Timeframe

All return requests must be submitted via our official email within 30 calendar days after customer receives the clothing package.

We will not accept any return applications submitted beyond this 30-day window. This policy complies with Colorado consumer commerce regulations and FTC online retail requirements.

2. Qualified Return Item Conditions

To qualify for return, all clothing items must meet all standards below:
  1. Unworn, unwashed, no stains, odors, scratches or fabric damage;
  2. All original brand tags, hang tags, packaging bags intact and attached;
  3. No self-modification (cutting, embroidery, dyeing, alteration);
  4. Complete order proof (order number, order confirmation email, packing slip) provided upon request.

    Items failing inspection after return delivery will be shipped back to the customer at customer’s own cost.

3. Non-Returnable & Final Sale Items

The following apparel categories cannot be returned, exchanged or refunded for hygiene or clearance rules:
  1. Intimates, swimwear, socks, hosiery;
  2. All products marked “Final Sale”, clearance items with discount over 50% off;
  3. Custom printed, personalized clothing;
  4. Damaged items caused by improper washing, storage or customer misuse.

4. Return Initiation Process

Step 1: Send a return request email to nthiw84107@gmail.com with your order number, item name, return reason and clear photos of merchandise.

Step 2: Our customer service team will review your application within 2–4 business days and send approved return shipping instructions and RMA number.

Step 3: Repack clothing securely, mark the RMA number outside the parcel, and ship back to our Colorado designated return warehouse within 7 days after receiving approval.

Step 4: Save your shipping tracking number for verification.

5. Shipping Cost Responsibility

  1. Our error (wrong size, wrong style, defective clothing, damaged on arrival): We bear full return shipping cost; prepaid return label will be provided free of charge.
  2. Customer voluntary return (change of mind, unsuitable fit): Customer covers all outbound return shipping fees. Original delivery fees at checkout are non-refundable.

6. Refund & Exchange Rules

6.1 Full Refund

Once our warehouse receives and passes inspection of your returned clothing, we will process refund to your original payment account within 3–7 business days.

Bank/credit card institutions may require extra processing time to display funds, which is beyond our control.

6.2 Size/Style Exchange

We support free same-item size or color exchange within the 30-day return window (stock dependent). If target size/color is out of stock, we will offer full refund as alternative.

7. Damaged/Defective Goods Handling

If your clothing arrives broken, defective or stained, please contact nthiw84107@gmail.com within 7 days after delivery, and attach clear damage photos. We offer two solutions for eligible defective goods:
  • Free exchange of brand-new merchandise;
  • Complete full refund without requiring item return (upon our team’s sole judgment).

8. Late or Missing Refunds

If you do not receive your refund 10 business days after our inspection confirmation:
  1. Check your bank or credit card pending transaction records first;
  2. Forward your order number and return tracking number to nthiw84107@gmail.com for manual review.

9. Colorado State Legal Statement

This return policy complies with Colorado online retail consumer protection statutes and Federal Trade Commission (FTC) retail trade standards. KYRANTHEL DATA SOURCE LLC reserves the right to update this policy without prior notice; the latest version will be published on our official sales channel.